Technical Customer Success Specialist

Gordion

Technical Customer Success Specialist

I manage onboarding, troubleshooting, go-live, and post-launch support for API integrations. I work closely with technical teams to keep integrations progressing successfully and sustainably.

• Took an active role in the API integration process for ~40 partner companies.
• Built reusable API test scenarios with Postman Collections, speeding up and standardizing the testing process.
• Investigated technical issues by reviewing request/response, log, and monitoring data (Graylog, Datadog), and drove the resolution process with the relevant technical teams.

Postman · SOAP / WSDL · REST APIs · Graylog · Datadog · Jira · Confluence

The Adam

Web & Digital Projects

I managed website projects end to end for small and mid-sized businesses, working across design, development, SEO, and launch.

• Completed design, development, and launch for 40+ web projects using WordPress / Elementor.
• Produced tailored solutions through HTML and CSS theme customization.
• Improved search engine visibility through on-page SEO optimization.
• Managed client revisions and maintained continuity through regular maintenance and updates.

WordPress · Elementor · HTML · CSS · On-Page SEO · Google Analytics

Earnado

Digital Media Specialist

I worked on digital marketing and SEO, focusing on analysis, content production, and reporting.

• Performed on-page SEO analysis and developed improvement recommendations.
• Prepared social media visuals and digital content using Canva.
• Prepared SEO performance reports to support process tracking.

SEO · Google Analytics · Search Console · Canva · Excel

DID Telecommunication

Software Developer

• Developed sample applications for telecommunications and R&D work.
• Worked with communication protocols including SIP, RTP, SDP, RTCP, and WebRTC.

Python · PHP · Node.js · Java · PostgreSQL · SIP / RTP / SDP / RTCP · WebRTC

eQPOS Software and Information Systems

Software Test Engineer

• Worked on testing a POS application during its migration from Delphi to C#.
• Performed manual and performance testing.

C# · MSSQL · Manual & Performance Testing

Bilge Adam

Software Specialist

• Selected for an internship after training and worked with the instructor team producing sample technical content.
• Worked with C#, OOP, ADO.NET, Entity Framework, and ASP.NET MVC.

C# · OOP · ADO.NET · Entity Framework · ASP.NET MVC · HTML/CSS/JavaScript · MSSQL